The clinic will notify users of any amendments to the terms of service through announcements on the website (or individual notices).
• ο These terms are effective from December 31, 2016.

Article 1 (Purpose)

The purpose of these terms is to define the rights, obligations, responsibilities, and other necessary matters between the Bright Eye Clinic (hereinafter referred to as "the clinic") and its members in relation to the use of all services provided on the clinic's website.

Article 2 (Definitions)

The terms used in these Terms and Conditions are defined as follows:

• 1. "User" refers to both members and non-members who access and use the services of the clinic's website.
• 2. "Member" refers to a customer who accesses the clinic's website, provides personal information in accordance with these terms, enters into a service contract with the clinic, and uses the services provided by the clinic
• 3. "Non-member" refers to a person who has not registered as a member of the clinic
• 4. "Service" refers to all information and services that members can use on the clinic's website.
• 5. "Post" refers to text, symbols, images, videos, and other forms of content, such as written posts, photos, videos, or files, that members or non-members submit on the clinic's website services.

Article 3 (Posting and Amendment of Terms)

• 1. These terms take effect by being posted on the clinic's website.
• 2. The clinic may amend the terms if there are reasonable grounds for changes, and in such cases, it will notify users without delay.
• 3. If a member does not agree to the application of the revised terms, the clinic cannot apply the revised terms to that member, and in such cases, the member may terminate the service contract.
• 4. Continued use of the services after the effective date of the revised terms will be considered as agreement to the changes in the terms.

Article 4 (Interpretation of Terms)

Matters not specified in these terms will be governed by relevant laws or customary practices.

Article 5 (Conclusion of Service Use Agreement)

The service use agreement of the clinic is established when a user who wishes to become a member agrees to the terms and conditions, submits a membership application, and the clinic accepts this application. If a user wishes to sign up, personal information may be requested, and the clinic may also request real-name verification and identity authentication through a specialized agency.

The following cases will result in rejection of the membership application:
• ① If the application is made using someone else's name.
• ② If the application is not made under the real name.
• ③ If the required information is not provided or is falsely provided.
• ④ If the applicant is unable to join due to personal circumstances or violates the specified terms.
• ⑤ If the purpose of registration is to harm public order and morals.

Article 6 (Obligation to Protect Personal Information)

The clinic strives to protect the personal information of "members" in accordance with the "Information and Communications Network Act" and other relevant laws. The protection and use of personal information are governed by applicable laws and the clinic's Privacy Policy.

Article 7 (Obligations Regarding the Management of User's Personal Information)

• 1. The responsibility for managing all personal information, such as the user's ID and password, lies with the member, and they must not allow third parties to use it.
• 2. The clinic may restrict the use of an ID if it poses a risk of personal information leakage, is antisocial, violates public morals, or could be mistaken for a clinic administrator or operator.
• 3. If a member realizes that their ID, password, or other personal information has been stolen or is being used by a third party, they must immediately notify the clinic and follow the clinic’s instructions.
• 4. In the case outlined in Paragraph 3, the clinic is not responsible for any disadvantages incurred if the member does not notify the clinic or fails to follow the clinic's guidance after notification.

Article 8 (Obligations of the Clinic)

• 1. The clinic strives to provide accurate and reliable information and services.
• 2. The clinic has an obligation to ensure that members can use the services in a stable and continuous manner.
• 3. The clinic endeavors to ensure that members' personal information is securely protected.
• 4. The clinic must address any complaints and feedback from members that are deemed valid through the prescribed procedures, and if the resolution takes a long time, it should provide information about the reasons and the processing schedule.

Article 9 (Obligations of Members)

• 1. Members must not engage in the following actions:
  • ① Providing false information during or after membership registration or modification
  • ② Using someone else's information
  • ③ Altering information posted on the clinic’s website
  • ④ Sending or posting information (such as computer programs) other than the information specified by the clinic
  • ⑤ Infringing on the clinic's or other third parties' copyrights or intellectual property rights
  • ⑥ Damaging the reputation of the clinic or other third parties, or interfering with their work
  • ⑦ Posting or disclosing obscene or violent messages, images, sounds, or other content that violates public morals
  • ⑧ Using the clinic's services for personal profit.
  • ⑨ Engaging in any other illegal activities
• 2. The responsibility for managing personal information, such as ID and password, lies with the member.
• 3. If a member notices that their ID or personal information has been stolen or misused by a third party, they must immediately notify the clinic.
• 4. Members must comply with these terms and conditions and applicable laws and regulations.

Article 10 (Provision of Services):

• 1. The clinic provides the following services to members:
  • ① Medical information services
  • ② Appointment booking services
  • ③ Online inquiry services
  • ④ Other services developed or partnered by the clinic for the convenience and information of members
• 2. Services are generally provided 24 hours a day, 7 days a week.
• 3. The clinic may temporarily suspend services due to unavoidable operational reasons, such as facility maintenance or repairs.
• 4. The clinic may conduct regular maintenance checks to ensure service stability, and the schedule for these checks will be announced on the website and through the service.

Article 11 (Management of Posts):

• 1. The clinic may delete posts or content submitted by members and users without prior notice if they are deemed to fall under any of the following conditions:
  • ① Content that defames others or damages the reputation of individuals or specific organizations
  • ② Content that disparages or belittles the clinic
  • ③ Commercial or profit-oriented content
  • ④ Content deemed to be related to criminal activities
  • ⑤ Content that infringes on the rights of others
• 2. If the clinic determines that there is a lack of facilities or equipment necessary for the service, it may delete member and user information and posts after providing prior notice.

Article 12 (Copyright of Posts):

• 1. The rights and responsibilities for posts published on the service lie with the member or user who made the post.
• 2. The clinic cannot use posts for commercial purposes without the consent of the poster. However, for non-commercial purposes, the clinic may use them and has the right to display them within the service.
• 3. Members cannot use information obtained from the clinic's services for commercial purposes, such as processing or selling it.
• 4. Posts on the service’s bulletin boards may be exposed in services, search results, or promotions, and may be modified, copied, or edited within the necessary scope for exposure and usage.
• 5. All copyrights for information provided within the service belong to the clinic, and unauthorized reproduction may result in legal consequences.

Article 13 (Termination of Service Use Agreement and Withdrawal)

• 1. Members may request withdrawal or termination of the service use agreement through the clinic’s customer service center or the personal information management menu on the website, and the clinic must process this request immediately.
• 2. Upon withdrawal or termination of the agreement, the clinic will delete member information in accordance with the Privacy Policy.

Article 14 (Service Use Restrictions, etc.)

• 1. The clinic may terminate the service use agreement without prior notice if a member engages in any of the following behaviors:
  • ① Actions that violate public order or morals
  • ② Using or planning to use the service for purposes that hinder national interests or public welfare
  • ③ Using someone else's personal information (such as social security numbers or IDs) without permission
  • ④ Damaging the reputation of others or causing them disadvantage
  • ⑤ Causing instability to the service
  • ⑥ Violating related laws or the conditions set by the clinic
• 2. The conditions and details of the restrictions are determined by the service restriction policy and the operational policies of individual services within the scope of the restrictions.
• 3. If the clinic imposes a restriction or terminates a contract, it will notify the affected member or user.
• 4. Members may file a complaint against the restrictions or contract termination. If the clinic deems the complaint valid, it will take immediate action to restore service access.

Article 15 (Limitation of Liability)

• 1. The clinic is exempt from responsibility for providing services in cases of natural disasters or other force majeure events that prevent service delivery.
• 2. The clinic is not responsible for any service interruptions or issues arising from the member’s or user’s own fault.
• 3. The clinic does not take responsibility for the reliability, accuracy, or content of information, data, or facts posted by members or users.
• 4. The clinic is not liable for any issues related to the use of services provided free of charge, except as specifically required by relevant laws.
• 5. The clinic is not responsible for any damages or misuse resulting from a member’s or user’s negligence in managing their personal information or unauthorized use by third parties.

Article 16 (Jurisdiction)

Lawsuits arising from disputes related to the use of the clinic's services shall be under the jurisdiction of the court that has authority over the location of the clinic.

Addendum

• 1. These terms are effective from December 13, 2016.
• 2. Previous terms prior to December 13, 2016, are replaced by these terms.

The clinic will notify you of any amendments to the privacy policy through announcements on the website (or individual notices).
• ο This policy is effective from April 9, 2017.

■ Personal Information Collected

The clinic collects the following personal information for membership registration, consultations, service applications, etc.:
• ο Collected Items: Name, Date of Birth, Login ID, Password, Home Phone Number, Home Address, Mobile Phone Number, Email, Occupation, Registration Path
• ο Personal Information and Collection Methods: Website (Membership Registration, Consultation Reservation Board)

■ Purpose of Collecting and Using Personal Information

The clinic uses the collected personal information for the following purposes:

• ο Service Provision: To fulfill contracts related to service provision, including content delivery, shipment of goods or billing statements, identity verification, webmail dispatch, and event email dispatch.
• ο Member Management
  • For identity verification, personal identification, prevention of misuse by bad members, prevention of unauthorized use, confirmation of membership intent, age verification, handling of complaints, and delivering notices.
• ο Marketing and Advertising
  • To send promotional information such as event notifications, analyze access frequency, and compile statistics on members' service usage.

■ Retention and Use Period of Personal Information

In principle, personal information will be destroyed without delay once the purpose of collection and use has been achieved. However, if it is necessary to retain the information according to relevant laws and regulations, the clinic will keep the personal information for a period specified by those regulations.

■ Procedure and Method for Destroying Personal Information

The clinic destroys personal information without delay once the purpose of collection and use has been achieved. The procedures and methods for destruction are as follows:

• ο Destruction Procedure
  • Personal information stored in electronic file formats is deleted using technical methods that ensure the records cannot be reconstructed.

■ Provision of Personal Information

The clinic generally does not provide users' personal information to external parties. However, exceptions are made in the following cases:

• ο When users have given prior consent.
• ο When required by law or requested by investigative authorities in accordance with legal procedures and methods for investigation purposes.

■ Outsourcing of Collected Personal Information

The clinic does not outsource users' personal information to external companies without consent. If such a need arises in the future, the clinic will notify users of the outsourcing party and the nature of the outsourced work, and obtain prior consent if necessary.

■ Rights of Users and Legal Representatives and How to Exercise Them

Users can view or modify their registered personal information at any time and may request the termination of their membership.

To view or modify personal information, users should use the 'Change Personal Information' (or 'Edit Member Information') feature. To request membership cancellation (withdrawal of consent), users should submit a 'Request for Membership Withdrawal.' After confirming the user's identity, they can directly view, correct, or cancel their membership.

Alternatively, users can contact the Personal Information Management Officer by mail, phone, or email, and the clinic will promptly take action.

If you request a correction of errors in your personal information, the clinic will not use or provide the information until the correction is completed.

If incorrect personal information has already been provided to a third party, the clinic will promptly notify the third party of the correction results to ensure that the correction is made.

Personal information that is terminated or deleted at the request of the user will be handled according to the "Retention and Use Period of Personal Information" specified by the clinic, and will not be accessed or used for other purposes.

■ text file sent by the server operating the website to your browser, which is then stored on your computer's hard drive.

The clinic uses cookies for the following purposes:

• ο Purpose of Using Cookies
  • To analyze the frequency of access and visit times of members and non-members.
  • To understand user preferences and interests, track user behavior, and assess participation in various events and visit frequency.
  • To provide targeted marketing and personalized services.
  • You have the option to accept or refuse cookies. You can configure your web browser to accept all cookies, to prompt you every time a cookie is saved, or to refuse all cookies.
• ο How to Refuse Cookies
  • E.g., you can refuse cookies by adjusting the settings in your web browser. You may choose to accept all cookies, receive prompts each time a cookie is saved, or refuse all cookies.
  • For Internet Explorer: Go to the top of your web browser and select Tools > Internet Options > Privacy
  • Please note that if you refuse to accept cookies, there may be difficulties in providing certain services.

■ Personal Information Complaint Services

The clinic has designated relevant departments and a Personal Information Management Officer to protect customers' personal information and address any complaints related to personal information.

■ Contact Information for the Personal Information Management Officer and Staff

You can report any personal information protection-related complaints arising from using the clinic's services to the Personal Information Management Officer or the designated department.

The clinic will promptly provide a thorough response to users' reports.

Personal Information Management Officer
• ο Name : Gong Jin-Sook
• ο Department : General Management
• ο Phone : 02-1544-3994
• ο Email : info@brightlife.co.kr

For any reports or consultations regarding personal information breaches, please contact the following organizations:
• ο Personal Dispute Mediation Committee: www.1336.or.kr / 1336
• ο Information Protection Mark Certification Committee: www.eprivacy.or.kr / 02-580-0533~4
• ο Supreme Prosecutors' Office Advanced Crime Investigation Department: www.spo.go.kr / 02-3480-2000
• ο Police Cyber Terror Response Center: www.ctrc.go.kr / 02-392-0330

■ Other

Please note that the privacy policy of the clinic does not apply to websites linked from the clinic’s site, which may collect personal information.

■ Obligation to Notify

Any additions, deletions, or modifications to the current privacy policy will be announced through the 'Notice' section on the clinic’s website.

• ο Announcement Date: April 1, 2017
• ο Effective Date: April 9, 2017

Patient Rights

Patient Responsibilities

Required Information for Consultation

• ο Name, language, date of birth, contact information, and detailed consultation content are necessary for an accurate consultation.

Customer Service Guidance

• ο Phone Consultation : +82) 10-4409-3994
• ο Location of the Customer Feedback Box : Gangnam Kyobo Tower 15th floor Building A, near the Presbyopia Eye Checkup resting area at Desk 3.

Online Consultation Guidance

• ο Email Consultation : brighteye@brightlife.co.kr
After submitting your inquiry via email, you will receive a response.

Bright Eye Clinic will strive to provide the best medical service.